Rawyal Premium | Raw - Organic - Handmade
Return Policy
  • Return Policy
    THE COMPANY, supporting E-Commerce, enables the CUSTOMER, through the fullness of the descriptions of which he posts on the pages, to enjoy the privilege of direct contact with the products he has on the computer screen quickly and easily. Wanting to highlight the benefits of using the internet on our everyday markets below, we provide the terms and conditions for returning defective or non-defective products.


  • Withdrawal and Returns of Products
    THE COMPANY provides the CUSTOMER with the right to return the non-susceptible (non-fresh) products he has purchased, without payment and without being obliged to state the reason why he wishes to return the products, within 7 days of the date of receipt of the products , at the address of the COMPANY. In order to exercise the right of withdrawal, the CUSTOMER must notify the Company and arrange with it.
    ⦁ In the event of our company’s error, you are refunding the full amount of money for the order and shipping costs.
    ⦁ If no mistake is made by our company, only the money amount corresponding to the value of the products and the shipping costs (both for the original order and for the return) are refunded only to the customer.
    ⦁ For the exercise of the right of withdrawal, you have the obligation to inform the COMPANY either by telephone or via e-mail sales@rawyal.gr. You are obliged to send the product in the perfect condition in which you received it without having its package tampered with and confirming that the special markings of the product have not been removed. In addition, you must include your retail receipt or invoice. A condition for withdrawal is that the conditions of product retention as specified in their packaging are respected by the CLIENT.


  • The refund will be accepted only upon approval of the company.
    As products belonging to the COMPANY are also products that can be corrupted or expire soon, or that are sensitive and therefore sensitive products, we inform you that these products are expressly excluded by law from the right of withdrawal.
    COMPANY recommends to the CUSTOMER to carefully check the status of the products sold and the intact packaging in order to ascertain any obvious defects (eg the wrong type etc.) at the time of delivery of the order.

In case of return of the products and depending on the way the CUSTOMER has chosen to pay the order and the way the products will be returned, the refund will be completed within 14 days from the date the COMPANY can receive the products in the condition indicated herein.
In the event that you are returned money through a third payment provider, the CUSTOMER may be charged with any commission charged by that third party on the basis of its terms of use and operation, for which our company is not liable.
It is particularly noteworthy that if the above conditions are not met or if none of the above documents accompany the product, the request for withdrawal can not be satisfied.
Cancellation of order.

The CUSTOMER has the option of canceling his order by telephone or by email, within 12 hours of the time of dispatch. The customer reserves the right to cancel and cancel the order until the dispatch process begins. If the shipping process has begun, the customer may return the product (based on the return policy of the company’s products, see above) as outlined above. For any damage caused to the Company by cancellation of the order, the customer is responsible. In some cases, a down payment may be required.

The CUSTOMER has the obligation to inform the COMPANY in case of cancellation of his order.


  • Force Majeure
    If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible for the Company to deliver the products within the specified time as defined above, we will inform you by e-mail or by telephone to indicate if you want, under these circumstances, to complete your order. THE COMPANY is not responsible for any reason and cause due to force majeure..

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