Introduction
Our company “RAWYAL” is a Greek company based in Glyka Nera, Attica (Moraiti 52), Greece. This Privacy Policy (hereinafter the “Data Policy” or “PPP”) has been established by us in order to inform you of the company’s policy regarding your personal data, which you provide to us, so that you know the purpose their processing by us, the category of recipients, and the procedures you can follow to exercise your legal rights.
Therefore, the management and protection of your personal data is governed by the terms of this announcement and the relevant provisions of both Greek, EU and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Protection Authority Personal Data. Any possible future change of the above regulatory framework will be the subject of this.
This Policy is an integral part of the General Terms of Use and Transactions of rawyal.gr and a single whole with them. We may from time to time amend this Policy, either in whole or in part, at our sole discretion and such amendment will be posted on our website. Any modification herein will be effective immediately upon posting the modified Policy on the Website. In any case, as long as you continue to use our Website and its services and the services of our Online Store after modifications have been made in accordance with the above, you will be deemed to accept those modifications unconditionally. If you do not agree with the terms of this Policy, as it may be amended, you must stop using the Website and our Online Store.
The security and protection of your personal data are a priority for us. That is why we undertake to handle your personal data responsibly.
This website includes links to other websites which are under the responsibility of third parties (natural or legal persons). In no case is the site rawyal.gr responsible for the terms of protection and management of personal data which these websites follow.
Personal Data Protection Policy
1. Definition of Personal Data
Personal Data is any information that refers to the subject of the data, i.e. any natural person to whom the data refers and whose identity is known or can be ascertained. Such information is for example the member’s name, address, date of birth and gender, mobile phone number, e-mail address as well as usage data such as member name, password and IP address. (Law 2742/1997, Law 3471/2006, as the related provisions also apply).
2. Personal Data we collect
During your visit to our Website and Online Store and in order to a) register as a member of rawyal.gr and open an Account in order to purchase products from it, b) subscribe to the Rawyal.gr Newsletter Service, c) ensure the ability to communicate with you so that we can inform you both about your orders and about our new products, d) or to exercise your rights in accordance with the law and the General Terms of Use it is possible that you will be asked to declare information concerning you (such as indicative name, surname, profession, e-mail address, product shipping address, date of birth, name, phone number, credit card information, etc.)
In particular, rawyal.gr does not ask you for any of your personal information when browsing our online store. We collect the following information from you, which you voluntarily provide us for the purpose of registering as a member of ra.gr and creating an Account:
First name, last name, postal address, gender, date of birth, telephone, email address and password.
The necessary information for each purchase of your products from our Online Store that you must provide us with is your name, ID number (to ensure identity with your credit card information after you choose to purchase by credit card), a landline telephone number, address (street, city, postal code), billing and shipping address of the order and type of document (receipt, invoice). At the same time, we voluntarily ask for some information such as mobile phone number (in case we need to contact you directly), and profession.
In the event that we will issue an invoice, we need the name of the company, A.F.M. and address of its headquarters.
Also, for your subscription to our company’s Newsletter service in order to send you newsletters about our company and its products/services, any offers, etc., we ask that you provide us with your email address.
In addition to sending you short SMS text messages with newsletters about the company and its products/services, we ask you to provide us with your mobile phone number.
3. Purpose of processing personal data
The personal data you declare anywhere on the pages and services of the www.rawyal.gr website are intended exclusively for reasons related to your transactions with us, communication with you, improving the services provided and ensuring the operation of the respective service for which you provide them as well as for statistical purposes and to improve the services provided – information and may not be used by any third party (with the exception of where provided by the Law for the competent authorities only), without complying with the provisions of N 2472/97 regarding the protection against processing of personal data, as it applies from time to time.
rawyal.gr operates in accordance with the applicable Greek and Community legislation and keeps your personal data securely for as long as you are registered in a service of www.rawyal.gr which is deleted after the termination of the business relationship in any way. In particular, member details (Member Account details) are kept on the rawyal.gr servers for a period of two (2) years.
In summary, we only ask for as much information as we need so that you can enjoy an exceptional shopping experience: consistent delivery of the products you ordered, secure payment of your order, and personalized service based on your needs and preferences.
4. Recipients of the data and purpose of transmission
We may transfer your personal information to our agents and/or subcontractors for the purpose of supporting, promoting and executing your business relationship with us, but always under conditions that fully ensure that your personal information does not undergo any illegal processing, i.e. other than the purpose of transmission in accordance with the above. For example, we reserve the right, for the above purposes, to transfer your personal data to the transport companies mentioned in the Terms of Use and on our Website for sending you your products that you have purchased from our Online Store, to credit card providers for the processing of a payment on your behalf as a result of your purchase from our Online Store, to third parties – natural or legal persons – who may provide on our behalf promotion and marketing services of both our business and our products or services, or to our third party partners who provide us with technical services, such as indicative hosting and technical support services. We inform you that the above categories of recipients of your personal data are processors on our behalf and therefore as such do not process any of your data beyond the above transmission purposes.
In any case, rawyal.gr employees who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure to secure your data has been taken. In extremely rare and special cases, your personal information may also be disclosed to companies cooperating with rawyal.gr.
rawyal.gr will not make available for sale or otherwise transmit or disclose personal information of visitors/users of its website to third parties, except for those mentioned above, without the consent of the visitor/user, with the exception of the application of relevant legal dictates and to the competent authorities only.
The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions. In addition, in the event of a legal provision, official order or official preliminary examination, rawyal.gr has the right without objection to make the relevant data available to the respective service.
Our company, with the aim of improving the services it provides, has integrated the BestPrice 360 Analytics tool into this website, in the context of extracting statistics and performance data from the participation of its online store in the corresponding product price comparison platform www.bestprice.gr, in which he participates. BestPrice Analytics 360 allows the transmission of anonymous data to BestPrice.gr, regarding the movement of users on this website (such as a visit or an online order) for the extraction of the corresponding statistical results and for the improvement of marketing actions. In addition, only if you have given your consent to save orders through the corresponding option in your BestPrice.gr profile, every order you register online will be automatically saved in your BestPrice.gr profile. This feature serves exclusively to store the basic order details (such as order code, products, etc.) without transmitting any personal data contained in your order. This possibility is in no way related to the processing of the order, for which our company is responsible and responsible. For more information on the possibility of storing your orders at BestPrice.gr, click here.
5. User consent
By carrying out any of your transactions and using any of our Services in accordance with rawyal.gr’s Terms of Use, you consent to this Privacy Policy and in particular:
-Account Entry: If you enter your postal savings and/or bank account information into your Member Account, then you agree that rawyal.gr will use this information for all possible fee refunds to you, in the event that you exercise your right of withdrawal in accordance with with the provisions of the Terms of Use and the Law.
-Use for advertising purposes: You agree that rawyal.gr will process and use your personal data for marketing actions, such as e.g. sending emails with general information or advertising (newsletters) regarding its products and services. If you so wish, rawyal.gr will waive the use of personal data for advertising purposes, provided however that you follow the deletion procedures from the list of registered members who receive our newsletters that we provide you. The member can at any time send a relevant email to info@rawyal.gr or set the newsletter sending function accordingly in his member account or delete by following the procedures defined in each informational type of email he receives from us.
-Processing in relation to fraudulent acts: You agree that in case of existence of reasonable evidence and if the specific circumstance requires it, “RAWYAL” will have the right to collect, process and use those data, which are necessary for the disclosure, as well as the interruption of offers created with fraudulent intent as well as the details of any other illegal or non-contractual use of rawyal.gr.
-Transmission in case of legal provision / Transmission to services in the absence of a legal provision: As the transfer of data is not permitted by law, you consent to the transfer of your personal data to law enforcement and supervisory authorities for the necessary protection against risks to state and public security as well as to the prosecution of criminal acts.
6. Transfer and storage of Personal Data
The transfer of your data is encrypted (DV SSL). Your data is stored on our servers located at our headquarters in Chalandri, Attica. Rawyal.gr does not store or control your credit card data.
7. Rights of Information & Deletion
You have, within the framework of the legislation on privacy of telecommunications and protection of your personal data, the rights of information and objection provided for in articles 11 to 13 of Law 2472/1997.
In any case, you have the right to access and object (including rectification) regarding any personal data held concerning him and which are processed by us in accordance with this Policy. For this purpose, any request should be addressed in writing to RAWYAL at info@rawyal.gr, or at +30 690 914 8888.
For any question or proposal or statement related to these matters please contact us using the special contact form provided on our website at the following link (>> https://www.rawyal.gr/contact-us/) .
At any time, the user reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data.
Cookies Policy
1. Information about Cookies
A cookie is a small electronic file, usually consisting of letters and numbers, which is sent by a website and stored on the user’s electronic device, allowing the identification of the specific device. Cookies play a very important role in the general functioning of the internet as they contribute to optimizing the user’s browsing experience on the internet.
On our website (www.rawyal.gr) we use Cookies to improve your experience when using our website as well as to maintain information which is used for the need of statistical studies and store your favorite products for a certain period.
Cookies sent by our website and stored on your electronic device are used for the following purpose.
2. How can I avoid the use of cookies on this website?
The visitor / user of the website can set his program for navigating the Internet (web browser) in such a way that it either warns him about the use of cookies in specific services or does not allow the acceptance of the use of cookies in any case. For this purpose he can refer to the instructions of his web browser or the help screen to learn more about these functions.
Contact
If you have any questions regarding this Policy, please contact us at info@rawyal.gr.
